Questions and answers

There are no age restrictions for the Vorteilscard Classic. We offer discounted tickets for anyone under the age of 26 or over 65 and for passengers travelling with children. 

The Vorteilscard Classic costs € 99.- and is valid for 1 year from the date of issue.

Anyone aged 15 and over can purchase a Vorteilscard Family. No supporting documents (e.g. receipt of family allowance) are required. However, the Vorteilscard Family will only be valid if the holder is travelling with at least one child.

The Vorteilscard Family costs € 19.- and is valid for 1 year from the date of issue.

ÖBB offers a number of benefits for families. In addition to the Vorteilscard Family, there are other discounts available when travelling with children:

• All young children up to the age of 6 travel free of charge on ÖBB trains within Austria.
• Up to four children can travel for free with every Sparschiene ticket.
• Group tickets are also ideal for when you are travelling with children: one adult with a child can purchase a group ticket – in this case, children can travel at half price in addition to the group discount.
• The Einfach-Raus ticket is the ideal offer for travelling on ÖBB local transport, enabling between two and five people to use as many ÖBB local transport services as desired for a whole day.
• For family excursions, ÖBB Rail Tours offers a variety of combined tickets for families.

Yes, in this case you will need a Vorteilscard Family.

With a Vorteilscard Family, you can travel with up to four children (aged between 6 and 14 inclusive) free of charge on ÖBB trains within Austria and make a reservation for them free of charge. Please do not forget to specify which children are travelling free of charge when booking so that they can travel with you. Infants (under 6 years) travel free of charge and do not require a ticket.

Yes, the children travelling free of charge (between 6 and 14 years of age) must be listed when purchasing the ticket.

Children aged 6 and over require their own ticket. The child must be listed on the ticket to make it clear to our train attendants that a child is benefiting from the Vorteilscard Family discount and travelling for free.

Free travel for children with the Vorteilscard Family is limited to ÖBB trains within Austria. This means that a ticket must be purchased for children from the border station to the destination abroad. For journeys from abroad to Austria, children require a valid ticket to the border station.

In this scenario, both Vorteilscard Family holders must enter the name of their child (aged between 6 and 14) when purchasing the ticket. Each Vorteilscard Family holder then receives a discount of up to 50% on ÖBB standard single tickets and the child travels for free.

The Vorteilscard Jugend is our special offer for teenagers and young adults. You can buy it up to and including the age of 25 (up to one day before your 26th birthday). 

The Vorteilscard is only valid in conjunction with a valid form of photo ID including proof of age (e.g. driving licence, identity card, student ID).

The Vorteilscard Jugend costs € 19.- and is valid for 1 year from the date of issue.

Anyone aged 65 and over can buy the discounted Vorteilscard Senior.

The Vorteilscard Senior costs € 29.- and is valid for 1 year from the date of issue.
Senior citizens who receive a compensatory or supplementary allowance, for example, can order the Vorteilscard Senior Frei free of charge at an ÖBB ticket desk.

No, receiving a pension is not a condition for purchasing a Vorteilscard Senior. The age limit of 65 years is the defining factor.

No, the Vorteilscard Senior is only available for people aged 65 and over.

With your Austrian Disability Pass, you can now travel at a 50% discount with ÖBB throughout Austria. You do not need a discount card, but can save money directly every time you travel with ÖBB.

• 50% discount on ÖBB standard single tickets for passengers travelling in Austria (through all sales channels)

In order to take advantage of this offer, you will need an Austrian Disability Pass or Disabled Ex-Service Personnel Pass with the following details:

• Indication of the degree of disability of at least 70% or
• Entitlement to "claim reduced fares as per the Federal Disability Act".

We are making things simpler for our customers. People with disabilities have been entitled to a 50% discount on ÖBB standard single tickets since 1 January 2014, even without a Vorteilscard - this means that the Vorteilscard Blind, Special and Veteran are no longer available. The only requirement is an Austrian Disability Pass in accordance with the Federal Disability Act (Bundesbehindertengesetz) or a Disabled Ex-Service Personnel Pass with a minimum degree of disability of 70% or with the note "can claim reduced fares as per the Federal Disability Act". The aforementioned ID must be presented during a ticket inspection on a train.

The discount depends on the particular transport association. For more information, please contact the transport association in question.

Blind passengers, wheelchair users and war veterans with a degree of disability of at least 70% can travel with a companion free of charge. This also applies to passengers with disabilities whose disability pass states "The holder of the pass requires a companion" and to foreign travellers who can prove the need for a companion with official documents.

You are always entitled to a 50% discount on ÖBB standard single tickets.

If the degree of disability is less than 70%, the following entry is required in your disability pass to qualify for an ÖBB fare reduction: "can claim reduced fares as per the Federal Disability Act". This entry can, for example, be applied for at the Ministry of Social Affairs Service (Bundessozialamt) if you receive a care allowance.

No, representatives of people with disabilities and the Federal Ministry of Labour, Social Affairs and Consumer Protection (bmask) were actively involved in the changeover from the Vorteilscard Special/Blind to the Austrian Disability Pass. This discount cannot be claimed because the annual card fee and the card have been cancelled. The respective national regulations apply abroad.

The relevant reason for the discount must be stated or selected when purchasing tickets (e.g. "Austrian Disability Pass").

For organisational reasons, it is necessary to inform our staff in advance about any assistance required at the station. Unfortunately, assistance staff are not available at every railway station.

The 48-hour notification period is required for arranging assistance with boarding and alighting with our partner railway companies.

• Check the accessibility of railway stations and trains
• Arrange a time and meeting point
• Find information about available services
• Coordinate your space requirements (wheelchair space)

Customers can use our assistance services free of charge.