Appropriate behavior on railway premises and in rail vehicles helps to reduce hazards and risks and to avoid unpleasant incidents. The most important rules of conduct are set out in the Ordinance on Railway Safety Regulations.
Travelling with ÖBB offers a high level of comfort and safety
In order to ensure that your property does not end up in the wrong hands, ÖBB and the Federal Ministry of the Interior have some important tips for you:
- Carry as little cash with you as possible.
- Distribute your valuables among several bags.
- Put your wallet and mobile phone in the front pockets of your trousers or inside pockets.
- Always carry your handbag or your camera on the front of your body. Beware: Handbags with magnetic locks are particularly easy prey for pickpockets.
- Apply particular caution when walking in crowded areas.
- People who press themselves against you rarely have good intentions.
- Never leave your luggage unattended! A few moments can be enough for a thief to get away with your suitcase.
Sleeping while travelling to your destination on a night train:
- Always lock your compartment.
- Do not keep valuables immediately next to the door.
- Observe the safety instructions provided by train attendants.
Should you ever be missing something, please contact a member of our security staff at the train station or the ÖBB train attendant as well as the next police station immediately! ÖBB's employees maintain close contact with the Federal Ministry of the Interior and can react quickly.
If you find yourself in a threatening or uncomfortable situation during your journey, do not hesitate to approach our train team directly. If there are no employees in the immediate vicinity, contact can be established with the train driver using the emergency intercoms (in each carriage, usually near the train doors). If necessary, the "silent emergency call" (a special emergency call service available in some countries) is also an option.