If you love convenience and like to plan ahead, then ÖBB’s door-to-door luggage service offers a straightforward way to start that well-deserved break.
Send your luggage ahead - it makes all the difference!
- Travel lighter instead of dragging all that luggage around
- Send luggage from any address to any address in Austria, South Tyrol & Germany (mainland as well as the islands of Usedom and Rügen)
- Unlimited number of pieces of luggage with a maximum weight of 30 kg each and a combined length and girth of 300 cm per piece and a combined length and girth of 500 cm per bikes
- Money-back guarantee* if we fail to meet the collection or delivery times
- Liability up to € 800 per piece of luggage (please note that unpackaged bicycles are excluded from liability - they must be packed securely for transport and all attachments such as a bicycle basket or rear-view mirror must be removed. Unpacked bicycles from/to Germany will not be transported!)
- Purchase up to 30 days in advance (as long as there is a valid timetable)
- Can be changed or cancelled up to 3 working days before collection
The easy way to send luggage in 3 steps
Step 1: Make a booking
Book your luggage collection by calling ÖBB customer service on tel. 05-1717 or by visiting an ÖBB ticket counter in person at least 3 working days before your preferred collection date.
The ÖBB door-to-door luggage service can only be booked in conjunction with a valid ÖBB ticket.
Step2: Label your luggage
When your booking is confirmed, you’ll receive a luggage slip and an address tag for identifying your pieces of luggage. Check the dimensions (max. combined length and girth: 300 cm) and weight (max. 30 kg) of your pieces of luggage and make sure the luggage slip is clearly visible.
Step 3: Have your luggage collected
Our driver will collect your luggage at the arranged time from your address and transport it safely to your chosen destination.