Questions and answers

Vorzugspunkte

• Do I need an ÖBB Account in order to participate?

  An ÖBB Account is required to collect Vorzugspunkte as only bookings that are made when logged into an ÖBB Account can be taken into consideration when calculating Vorzugspunkte.

• How can I participate?

  An ÖBB Account is required to register for ÖBB Vorzugspunkte. Use the login details of your ÖBB Account to log in to the Vorzugspunkte Board and accept the conditions of participation on the first occasion.

• How do I collect Vorzugspunkte?

  After registering for ÖBB Vorzugspunkte, you can earn Vorzugspunkte on eligible bookings made while logged into your ÖBB Account. To see which products qualify for Vorzugspunkte, click on the question "For which products do I receive Vorzugspunkte?".

• For which products do I receive Vorzugspunkte?

  After logging in, you can collect Vorzugspunkte with bookings that you make when logged into your ÖBB Account. The products on which you can earn Vorzugspunkte may vary depending on the reward round.​ 

  In the current round of rewards, you will receive Vorzugspunkte for the following offerings if you book them while logged into your ÖBB Account:  

  • Sparschiene tickets (incl. Sparschiene Komfort)   
  • Standard tickets on local and long-distance services (incl. urban journeys)  
  • Network tickets for single trips (incl. urban journeys)  
  • Upgrades to standard tickets (1st Class, Business Class)  
  • Seat reservations on daytime services   
  • Seat, couchette and sleeping coach reservations on overnight services  
  • Season tickets (x number of hours, weeks, monthly tickets, junior tickets, semester tickets, etc.) for domestic journeys and which are valid for less than one year   
  • Season tickets and passes which may be used internationally and that are valid for less than 3 days (or 72 hours)  
  • Bike tickets & dog tickets  
  • ÖBB Plus offers, ÖBB Combo tickets, City tourism offers
  • Einfach-Raus tickets
  • ÖBB Sommertickets  
  • Senior passengers’ promotions  
  • Car & motorcycle offers 
  • ÖBB Transfer 
  • ÖBB Lounge access tickets  
  • ÖBB Luggage Service 
  • ÖBB Cancellation Insurance  

  Purchases of the following are excluded:  

  • Vorteilscards, KlimaTickets Ö and regional, 1st class upgrades to a Klimaticket Ö, stripe tickets or other multi-journey tickets, as well as all other products with a validity of one year or more ​ 
  • International passes such as the Interrail Pass as well as all other tickets, discount cards or reservations that are partially international and valid for 3 days (=72 hours) or longer ​  
  • Vouchers and voucher packages   
  • Rail Inclusive Tours  
  • Special services and charges (such as dispatch by post, service charges, penalty fares, issuance of replacements)  
  • All other products that are not listed above. 
• How many Vorzugspunkte will I receive for my purchase?

  You will receive one Vorzugspunkt for every full euro spent per ticket. Further information on special promotions can be found in the "Information on the current rewards round".

• I bought a Vorteilscard and did not receive any Vorzugspunkte for it. Why?

  You will not receive any Vorzugspunkte for purchasing a Vorteilscard. You can find a detailed list of eligible  products under "For which products do I receive Vorzugspunkte?".

• If I receive a discount on a ticket, do I only receive Vorzugspunkte for the reduced price?

  Yes, you only receive Vorzugspunkte for the reduced price.

• Do I receive Vorzugspunkte if I use a voucher as payment?

  Vouchers are considered a means of payment. If the total or a partial amount is paid by redeeming a voucher, you will collect one Vorzugspunkt for every full euro spent per ticket.

• If I use my ÖBB Account to book a ticket for another person, do I still get Vorzugspunkte?

  The Vorzugspunkte are credited to the ÖBB Account that was used to make the booking.

• For how long are my Vorzugspunkte valid?

  Vorzugspunkte are valid for at least 3 years. If you do not make another booking within 3 years of your last booking of a bonus-eligible ticket, all Vorzugspunkte collected up to that point will expire. Vorzugspunkte can be used across several reward cycles.

• When will my Vorzugspunkte be credited?

  Vorzugspunkte are not credited at the time of purchase or booking but within 5 days after the ticket expires or once the journey has commenced.  

  Example: If you buy a ticket today for a journey in 14 days time, your Vorzugspunkte will be credited to you within 19 days at the latest. If you buy a season ticket valid for one month, the Vorzugspunkte will be credited no later than 5 days after the end of the one-month period of validity. You can find an overview of the Vorzugspunkte for bookings that you have already made but have not yet been credited in the points overview under "Pending".

• Where can I see my current number of Vorzugspunkte?

  You can view your current points balance at any time directly in your Vorzugspunkte Board.

• What information is available on the Vorzugspunkte Board?

  The Vorzugspunkte Board provides you with a comprehensive overview of your participation in ÖBB Vorzugspunkte. There you can see your current loyalty point status, an overview of the rewards you have already received or are due to receive, your booking history with ally credited and pending Vorzugspunkte, as well as a list of all bookings cancelled by you for which no Vorzugspunkte have been credited.

• Overview of Vorzugspunkte: What is the difference between "Credited" and "Pending" for my Vorzugspunkte?

  In your Vorzugspunkte Board you will find an overview of your "credited" and "pending" Vorzugspunkte. "Credited" shows all Vorzugspunkte you have already been awarded and are reflected in your total points balance. "Pending" includes all Vorzugspunkte earned from bookings made while logged in but will be credited later (either after the ticket’s validity period has expired or once the journey has been completed).

• How long does it take for Vorzugspunkte to be displayed on my Vorzugspunkte Board?

  It can take up to 3 days after your purchase for your Vorzugspunkte to be displayed. These points are initially displayed as "pending". Five days after the ticket expires or when the journey has been completed, the points will be displayed as "credited".

• How do I receive my rewards?

  As soon as you have collected the required Vorzugspunkte, your rewards will be automatically activated. ÖBB rewards can be seen directly in your ÖBB Account, rewards from our partners are displayed on your Vorzugspunkte Board.

  Please note that it may take a few days for the rewards to be activated.

• Where can I find the rewards I have already received?

  ÖBB rewards can be found directly in your ÖBB Account, rewards from our partners in your Vorzugspunkte Board.

• How or where can I redeem my rewards?

  If the rewards are ÖBB rewards, you can redeem them directly in your ÖBB Account in accordance with the redemption conditions. The redemption conditions for rewards from our partners can be found on the Vorzugspunkte Board or in the information on the current rewards cycle.

• How can I achieve Goldschiene Status?

  To achieve Goldschiene Status, you must have collected 800 ÖBB Vorzugspunkte within a calendar year. If you have a 1st class upgrade to KlimaTicket Ö and have validated it in your ÖBB Konto, you will automatically receive Goldschiene Status.

• What can I expect with Goldschiene Status?

  You will receive the following rewards if you have Goldschiene Status:

  • Welcome package with exclusive content when you achieve Goldschiene Status for the first time in calendar year 2025 
  • 4x reward of ÖBB Lounge access   
  • Reward of a 1st class upgrade for your birthday
  • Opportunity to take part in exclusive competitions
• What happens if I don't manage to achieve or extend Goldschiene Status again?

  If you have not collected 800 Vorzugspunkte again within a calendar year, the status will expire at the end of the status period. However, you can collect 800 Vorzugspunkte again at any time and regain Goldschiene Status at a later date.

• How can I collect points as a customer with KlimaTicket Ö?

  As a customer with KlimaTicket Ö, you even collect twice as many points! € 1 = 2 points. Collect them, for example, by purchasing seat reservations, upgrades or trips abroad. But you can also secure 5 fixed points a day by tracking your trips with SimplyGo!