Questions and answers

• Step 1: Click on SimplyGo! in the menu bar at the bottom of the screen of your ÖBB app
• Step 2: Check the station that has been preselected for you
• Step 3: Swipe to the right 

You can tell whether check-in has been successful by the status "Tracking in progress" and the green SimplyGo! icon in the menu bar at the bottom of the screen.

You must successfully check in before boarding your chosen means of transport. You can tell that check-in has been successful by the status "Tracking in progress".

Please check in before proceeding to the platforms of any transport company where you are only allowed to enter the platforms with a valid ticket.

If you start your journey without checking in on time, you do not have a valid travel authorisation. 

If, for technical reasons, it is not possible to check in with SimplyGo! before departure, please purchase a ticket via another sales channel (ÖBB app, ticket machine, travel centre, etc.).

SimplyGo! only shows you stations in your immediate vicinity. If no station is displayed, there may be two reasons for this:

• There is no valid station in your immediate vicinity. Move closer to a valid station and try again.
• You are outside the area covered by SimplyGo!

Problems with checking-in can have many causes; the following sources of problems are the most common:

• No authorisation for location access: make sure that the ÖBB app’s location access is set to "Always" and that the location services are switched on when using SimplyGo!
• Mobile data is not available: you must switch on your mobile data for accurate journey tracking.
• Slow Wi-Fi connection: if you are logged into a public Wi-Fi network and it takes a long time for stations to load, please switch off the Wi-Fi and switch to mobile data. In this case, the Wi-Fi is too slow.
• Problems with location services: there may be problems with location services at underground stops. Ideally, always check in outside.
• Missing log-in in the ÖBB account: please make sure that you are logged into your account and have activated SimplyGo! there.
• Power saving mode enabled: please switch off power saving mode while using SimplyGo! for better and more accurate tracking.
• Lack of access to fitness and movement data: journey recording accesses fitness and movement data, for example to correctly map walking routes. Please allow the ÖBB app on iOS devices to access your fitness and movement data.

There are technical reasons for this. We require location authorisation to be set to "Always" on iOS in order to be able to record ongoing SimplyGo! journeys even when the ÖBB app is only running in the background. Further information on how your data are used in connection with the SimplyGO! feature can also be found in our Data Privacy Statement.

If you check in by mistake and do not start a journey, our system will recognise that you have not moved away from the station. Please check out within a few seconds and we will not charge you for your journey.

In your past trips, this journey will appear with the status "No journey recognised". 

A journey, for the purposes of SimplyGo!, is the distance travelled between check-in and successful check-out as recorded by the system.

Yes, you can change to other means of transport during the journey. 
As long as the transfer takes place within 30 minutes, you can simply remain checked in. Please take into account the SimplyGo! area of validity when choosing your means of transport.

No, you cannot make return journeys on the same route with SimplyGo. Please end your outward journey with a check-out and check in again for your return journey before you set off in the opposite direction.

Please present your SimplyGo! ticket during a ticket inspection by clicking on "View ticket" in the ÖBB app. 

If you are unable to present your SimplyGo! ticket due to technical problems for which you are responsible, we will assume that you are travelling without a valid SimplyGo! ticket. You must configure the following settings to ensure that your smartphone is ready for operation and transmission and to ensure that your journey is tracked successfully:

• Battery: Sufficient charge
• Mobile data: On
• Flight mode: Off
• Location services: On
• Location access: Always
• Battery saver mode: Off 

If you are unable to present your SimplyGo! ticket due to general technical problems with the SimplyGo! feature, please contact our Customer Service team.

You should always make sure that you have activated mobile data on your smartphone while travelling. It is only possible to check in and check out with an active internet connection. If the connection is briefly interrupted during the journey, for example because you are travelling through a tunnel, this is generally not a problem if it is possible to reconnect afterwards.

If you deactivate location services while travelling, it will no longer be possible to track your journey. Your travel authorisation will expire and you will be charged an additional fare in the event of a ticket inspection.

SimplyGo! uses GPS location data, among other things, to track your journey. Before checking in, make sure you have enough battery for the entire journey. We would like to point out that you should expect increased battery consumption when using SimplyGo!

If your phone’s battery runs out and you are unable to present a SimplyGo! ticket at a ticket inspection, you will be charged an additional fare.

Yes, you can expect higher battery consumption when using SimplyGo.

You must check out after reaching your destination station, once you have alighted from the means of transport used or the left the platform. Please note that your contract of carriage ends when you check out. 

If you forget to check out, we will end your journey by 4 am the following day at the latest. If you have any problems as a result of forgetting to check out, please contact our Customer Service team directly. Please be aware that you are not entitled to a refund.

Problems when checking out can have a variety of causes, with the following errors being the most common:

• Problems with location services: there may be problems with location services at underground stations. Ideally, always check-out in SimplyGo! while outdoors (and above ground).
• No authorisation for location access: make sure that the ÖBB app’s location access is set to "Always" and that the location services are switched on when using SimplyGo!
• Mobile data is not available: you must switch on your mobile data for accurate journey tracking.
• Slow Wi-Fi connection: if you are logged into a public Wi-Fi network and it takes a long time for the check-out process to complete, please switch off the Wi-Fi and switch to mobile data. In this case, the Wi-Fi is too slow.

You can view your past journeys with SimplyGo! in your ÖBB account in the My SimplyGo! menu.