Questions and answers

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The names of the travellers must be stated on a PDF ticket and also on a mobile phone ticket so that the ticket can be clearly assigned to a person and any misuse can be prevented.

As a general rule, PDF tickets or mobile phone tickets must be purchased before boarding the train for local, regional and long-distance train, tram, bus and U-Bahn (underground) services.  

With the SimplyGo! check-in/check-out ticketing function, a travel pass must be created by starting the journey before boarding the relevant form of transport.  Please note that different conditions apply for some forms of transport (e.g. U-Bahn). 

Yes, all tickets purchased through shop.oebbtickets.at or in the ÖBB app are issued in your name and are only valid in conjunction with a photo ID with proof of age. 

If you are shown a ticket option for the entire route, but there is no offer available or only on part of the route, please purchase your ticket for the rest of the route at a ticket counter or ticket machine or by calling ÖBB Customer Service on 05-1717. If you cannot find an offer for an ÖBB service, it is possible that this train is already fully booked.

You can pay by eps online bank transfer (Austrian banks), PayPal, ÖBB voucher and by card (Visa, MasterCard, American Express, DinersClub, DebitMasterCard, etc.).

It means that the purchased ticket is only valid for the selected service on the specified day.

No, ÖBB standard tickets are valid on all ÖBB trains (except night trains) for the selected route for 2 days from the point at which they become valid. Please note, however, that the period of validity of tickets issued by transport associations may be different. These are only valid on the selected day.

Einfach-Raus tickets are valid on all local and regional trains between 9 am and 3 am on the following day. Any requirements to travel on specific trains are clearly stated in the ticket offer and on the ticket.

Yes, you can of course find out whether a train is equipped with an on-board restaurant or wheelchair spaces, for example. You will find this information in the "Journey details" fold-out for your chosen mode of transport.

Yes, PDF tickets can also be viewed on laptops, tablets and smartphones within Austria. A photo ID with proof of age and, if applicable, a discount card must be presented with the ticket. The PDF ticket must still be printed on paper (A4 portrait format) for journeys to and from other countries.

Yes, you can find all the information you need at oebb.at/barrierefrei.

Information about available Verbund tickets can be found on our website.

Yes, if you have already purchased a ticket for a specific journey and only need a reservation, then first search for the same journey at shop.oebbtickets.at or in the ÖBB app - but instead of "One-way and day tickets", click on "Seat reservation only (no ticket)". Then select the journey for which you already have a ticket on the connections screen and make the corresponding reservation. 

With an ÖBB account: If you have an account, it is easy to apply your discounts there. You will find the "My discounts" section in your account at shop.oebbtickets.at or in the ÖBB Tickets app. "My discounts" - search for the discount you want to enter and select it. The discount you have entered will then be automatically applied to every booking you make. 

Without an ÖBB account: If you do not have an account, you must first enter "From and To", then you will be taken to the person selection screen. The default setting here is "1 x adult, without discount". Click in this box to add any available discounts. 

With an ÖBB account: If you have an account, simply enter details of your existing Customer cards or tickets there. You will find the "My discounts" section in your account at shop.oebbtickets.at or in the ÖBB Tickets app. "My discounts" - search for the card you want to add and select it. The saved card or ticket is then automatically applied to every new booking you make. 

Without an ÖBB account: If you do not have an account, you must first enter "From and To", then you will be taken to the person selection screen. The default setting here is "1 x adult, without discount". If you click in this box, you can add any network cards or tickets. that you already have.

Once you enter your valid Stadtticket (city ticket) as a discount, tickets will automatically only be issued from the city boundary.

Once you have paid for your ticket, you will be asked how you would like to receive your ticket. You will usually have three options: as a mobile phone ticket in your ÖBB Tickets app, as a PDF ticket to print out or as a vending machine ticket to pick up at the station. The default option is a mobile phone ticket.

Mobile phone ticket: You will need a smartphone (Android or iOS) with the ÖBB app installed and an ÖBB account. If you launch your ÖBB Tickets app on your smartphone and are logged in, a little tab with your journey will appear on the home page of the app. You can access your ticket there at any time.

PDF ticket: Once you have purchased your ticket, click on the "Get as PDF ticket" option and then on the red "Create PDF ticket now" box. A preview of your ticket will then be displayed on the screen. Click on the Print PDF tickets link just below the preview. You can then save the PDF ticket and print it out in A4 format. You will also be sent an email with a link to the PDF ticket. You can then download and print out your PDF ticket at a later date. The PDF ticket is only valid in conjunction with a photo ID.

Vending machine ticket: After purchasing your ticket, click on the "Pick up at station" option and then on the red "Create pick-up code now" box. A preview of your ticket will then be displayed on the screen. You will find the 12-digit collection code immediately underneath. You will also receive an e-mail with the same code. You can use this code to collect your ticket at any railway station in Austria - either from a ticket machine or at an ÖBB ticket counter. Your vending machine ticket is only valid in conjunction with a photo ID.

Please note: you can also have the 12-digit collection code sent to you by text message. 

You can find the transfer times in the journey preview for your chosen service.

When you search for a train connection, a "filter symbol" will appear on the connections screen. After clicking on the symbol, you can set various filter options - such as "longer transfer". 

If you specify an unusually long transfer time, this will be counted as a stop at the station. Please note that separate offers may be calculated for longer than normal transfers. If you need more time when changing trains, you can specify the desired length of layover.

You can cancel your purchase within 3 minutes of payment, regardless of the payment method and ticket selected, provided you have not yet clicked on "Show code" on your mobile phone ticket or you have not yet received your booking as a PDF ticket. This also applies to Sparschiene tickets.

Prior to the first day of validity: 

• You can easily cancel your ticket (Cancel ticket) if you have not yet downloaded the booking as a PDF ticket*. 
• A PDF ticket can no longer be cancelled once downloaded. 
• Tickets picked up at the ticket machine or ticket counter can only be refunded at the ticket counter.* 

* Please check the refund conditions of your ticket.

Tickets can no longer be cancelled as of the first day on which they are valid.