Questions and answers

ÖBB Scotty journey planner

• Can I search by address?

  Yes. The system may recognise several addresses based on what you have entered, in which case please select the appropriate address from the drop-down list. 

  (Source of the address data: BEV © Austrian Address Register, key date data 01/04/2021)

• What if I do not know the house number of my start/destination address?

  Not a problem! Simply enter the town and street name and the system will suggest all the corresponding addresses. You can then simply choose the right one. You also have the option of specifying the start location and destination by right-clicking on the map.

• I want to change trains at a certain place. Can I factor that into my journey?

  Yes. To do this, click on the "More options" button (cogwheel symbol) and then enter your desired stopover station under "Via".

• I want to specify the transfer time. Is this possible?

  Click on "More options" (cogwheel symbol) and select your desired transfer time.

• I only want to travel by certain means of transport. Is that possible?

  To do this, click on "Advanced" and select your preferred means of transport.

• I only want to change trains a maximum of X times. Is that possible?

  Click on "More options" (cogwheel symbol) and enter the maximum number of transfers you wish to make.

• I do not want to/can not walk very far.

  Click on "Advanced" and set your preferred walking distance under "Distance to first and from last stop".

• How can I find connections to buses, trams or underground trains?

  By default, all available means of transport are taken into account when searching for a transport connection.

  All means of public transport are incorporated: trains, intercity bus routes, underground trains, urban bus routes, trams and certain boat connections. The system can currently use the following timetables to generate a route for your journey:

  • Train (Europe-wide)
  • Postbus (throughout Austria)
  • All public transport networks in the provinces and state capitals
  • Parts of the urban transport system in Bratislava

  The system also includes the complete timetable data for urban transport services in the federal capitals of Graz and Innsbruck.

  Only the timetable information for some private bus routes in Tyrol is still missing. We are still working to integrate them.

• Why is means of transport X from provider Y not displayed?

  ÖBB uses information supplied by other providers (third parties). ÖBB has no say on when the data are supplied or the quality of the data. In some cases, however, this information is unfortunately not available.

• How can I search for motorail trains?

  Open the navigation menu in the WebApp and then click on "Motorail train".

• I only have a train number - how do I find out when this train departs/arrives?

  To do this, please select the "Trains/Routes" tab and enter the relevant train and date.

• How do I display all trains arriving/departing at a particular station?

  Open the "Departures" tab and select the relevant station.

• I want to be able to see all of the intermediate stops.

  Please click on "Show intermediate stops".

• I want to see the entire journey on a map, is that possible?

   Please click on "Map" at the end of the detailed view.

• Will delays be taken into account?

  Most delays cannot be predicted. In the event of possible delays due to engineering works, this will be indicated on the relevant connections. Where available, real-time information will also be taken into account for the connection details and alternative connections will be suggested if necessary.

  You can also find out about delays on the ÖBB route information website or via teletext on pages 834 - 838.

• The proposed walking distance is too inconvenient/long. What is the reason for this?

  This can happen from time to time. The maps used for journey planning are continuously being updated.

• There are footpaths near my start location/destination. Why are these not displayed?

  This can happen from time to time. The maps used for journey planning are continuously being updated.

• The printout is too large/small/unclear.

  Please check the settings on your printer.

• Print preview is not working.

  Please check whether you have installed a pop-up blocker.

• Can I zoom in/out and move the map?

  Yes.

  Zooming
  You can enlarge or shrink the displayed section of the map. To do this, click either on + or - or turn your mouse wheel.

  Moving the map
  You can move the displayed section of the map in any direction by clicking and holding the left mouse button and moving the map in the desired direction.

• Can I enter my starting location/destination address by clicking on the map of Austria?

  Specifying start location/destination by left-clicking on the map
  Rather than entering locations on the timetable page, you can instead specify your start location or destination by clicking on the map. To do this, click on the "Map" button next to the "From" and "To" input fields. You can specify your starting point on the map that appears. The map also allows you to zoom in and out. Left click on the map and choose "Select location as start/destination". The location you have clicked on will then be saved.
   

• Can I board the train right up to the scheduled departure time?

  Shortly before departure, the train crew will prepare the train for departure to ensure that it leaves on time. We therefore recommend boarding at least 1-2 minutes before the train is due to depart. Once the train has been dispatched, the doors can no longer be opened, even if in some cases the train remains at the platform for a few seconds.