Questions and answers

No ticket or forgotten ticket

• What happens if I board a local train without a ticket?

  Passengers must buy their own tickets before boarding any local and regional transport service* operated by ÖBB-Personenverkehr AG. This means that you must have a valid ticket before passing through the barrier and/or before starting your journey. If you are found to be travelling without a valid ticket, you will be issued with a penalty fare. It makes no difference if you did not have time to buy a ticket or if you have lost it.

  If the train attendant issues a penalty fare, this can be paid immediately in cash. If payment is not made immediately, an additional penalty will be issued for later payment, which will increase the amount of the penalty fare overall. The penalty must be paid within 14 days.

  * Local trains include: REX, R, CJX, S-Bahn

• How can I pay my penalty fare?
  • Cash payment at a bank
  • Transfer from your account
  • Mobile / online banking

  Bank details

  Bank: BAWAG/ PSK AG
  Account number: 510093950
  IBAN: AT11 6000 0005 1009 3950
  BIC: BAWAATWW

• Where do I find the penalty fare number?

  This is under the date and time.

• What happens if a penalty fare is not paid?

  Outstanding penalties are automatically passed on to a debt collection agency after the payment deadline, which incurs additional costs.

• What appeal options are available?

  All appeals must be submitted in writing, stating the ten-digit claim number (transaction number) in order to ensure traceability.

  The postal contact address for appeals is:

  ÖBB Kund:innenservice
  Fahrgeldnachforderung
  Postfach 200
  1020 Wien

  Please send appeals to us directly using our contact form.

• I have a personalised season ticket - what should I do with it?

  If you have a personalised season ticket (annual ticket from your transport association, free travel for schoolchildren or apprentices), you can submit it at a later date to have the validity of your journey checked.

  The penalty fare will be reduced to a single charge of € 10.-.

• I have a non-personalised season ticket - what should I do with it?

  If you are in possession of a non-personalised season ticket (weekly or monthly ticket or other ticket that is not issued in your name), this cannot be submitted retrospectively and checked for validity. A penalty fare therefore cannot be reduced to a single charge.