ÖBB Lounge

Instructions and house rules

• Which tickets can be used to enter the lounges?

  Guests with the following valid tickets are cordially welcome to use the lounges:

  • 1st class upgrade to Klimaticket Ö
  • Klimaticket Ö with an upgrade to an ÖBB 1st class ticket from an upgrade value of € 10.-*
  • 1st class standard ticket valid for ÖBB trains from a ticket value of € 15.-*
  • Upgrade from 2nd class to 1st class standard ticket from a ticket value of € 15.-, where the 1st class share of the upgrade on a 2nd class standard ticket must equal at least € 8 of the total ticket value*
  • 1st class Sparschiene and Sparschiene Komfort tickets from a minimum ticket value of € 15.-*
  • Sleeper train ticket (berth) or wheelchair user in multifunctional compartment with Nightjet ticket
  • ÖBB 2nd class ticket (except night train in a seated carriage) with a minimum ticket value of € 8.-, and a surcharge of € 10.- every time you visit the lounge. This surcharge can be paid either in the ÖBB lounge or at the ticket counters.
  • Interrail Pass 1st class valid for Austria
  • Eurail Pass 1st class valid for Austria
  • European East Pass 1st class
  • One of the following partner railway cards:
    - DB BahnCard 100 1st class
    - SBB General Subscription (GA Travelcard) 1st class
    - MAV START Premium
    - MAV START KLUB VIP
  • Railteam partner card combined with a valid international long-distance ticket from a value of € 15.-**

  * The booked connection must be possible with RJ, ICE, EC, IC or D trains. You are not permitted to use the ÖBB lounge with a special offer ticket (e.g., the ÖBB summer ticket), network tickets (Verbundtickets), DB Super Sparpreis 1st & 2nd class tickets without Bahnbonus, Klimaticket & Interrail 2nd class combined with Railteam partner cards, FIP or ÖBB-at.-travel discount cards (Fahrbegünstigungskarten). The 1st class share of the upgrade on a 2nd class standard (Vorteilscard) ticket (single ticket, group ticket, weekly or monthly card) must equal at least € 8.- of the total ticket value. Seat reservations are part of the ticket. The relevant ticket value limits apply for one direction and one person. The ticket value limits for one direction and one person also apply to 1st class weekly and monthly tickets. 2nd class weekly and monthly cards do not authorise the use of the ÖBB lounge.

  ** You can find a list of the Railteam partner cards which, combined with a valid international long-distance ticket (also DB Super Sparpreis 2nd and 1st class tickets), allow you to use the lounges, on the relevant display stand.

• What do we treat you to free of charge?

  Spend your time waiting in a modern lounge with a sophisticated atmosphere:

  • Enjoy (a reasonable amount) of first-class beverages and delicious snacks
  • Use the lounge’s own WIFI portal
  • Browse the APA kiosk. Here, you can have a look at our digital collection of the latest local and international newspapers and magazines!
  • Power supply right by your seat for mobile devices
  • Personal service is important to us - our lounge staff are happy to help you with any questions you may have about your trip

  We look forward to welcoming you from 1 ½ hours prior to departure at your departure station (as per ticket) and up to 1 ½ hours after arrival of your train at your destination station (as per ticket) for a maximum of twice daily per location.

• Where can I leave my luggage?

  There are plenty of lockers at your disposal at the train station to store your luggage. For security reasons, we kindly ask you not to leave your luggage unattended in the lounge. We hope you understand that we cannot assume any liability or guarantee for luggage or personal belongings which are left behind. Additionally, it is not possible for staff in the ÖBB lounges to supervise or assume any responsibility for your luggage. Due to a lack of space, please do not take any luggage trollies into the lounge.

• What must I consider when using the WIFI access?

  In the ÖBB lounges, you can access the internet free of charge through our lounge Portal or WIFI. Please follow the relevant instructions for use - you can obtain these from lounge staff or find them under Instructions and House Rules.
  Please remember that this is a voluntary offer and not included in the ticket price.

• What goes against the conditions of use?

  To make your stay in our lounges as pleasant as possible, being considerate to others is particularly important.

  Please observe:

  • The rules for visiting the lounge posted at the lounge entrance.
  • Please do not take beverages and snacks from the lounge away with you. You can purchase provisions and reading material for the rest of your journey in the shops located at the train station.
  • Please try not to disturb other passengers with loud conversations, phone calls or other activities.
  • It is not permitted to consume food and beverages brought into the lounge.
  • All ÖBB lounges are non-smoking areas. Please respect the smoking ban.
  • Pets may not be taken into the ÖBB lounges. Assistance dogs or small pets in pet carriers are an exception as long as other guests are not disturbed.
  • Unfortunately, there is no room in the ÖBB lounge for bicycles unless you are transporting the bike in the train packed as a piece of luggage. This also applies to scooters and other, similar means of transport.

  If you use the ÖBB lounges for purposes other than travel, consume excessive amounts of food and beverages (in particular, alcoholic beverages) or behave improperly, this violates our conditions of use and can lead to permanent exclusion.